FAQ
Questions and answers
Answers about 3D files, Shopify plans and themes, checkout, styles, spec sheets, billing and uninstalling.
Getting started
Do I need 3D models of my rings?
No. Orlina builds every ring from its options, live in the browser. There are no files to make or upload.
Which Shopify plans does it work on?
All of them, including Basic. Checkout runs through Shopify Functions, which every plan supports for apps from the Shopify App Store.
Which themes does it work with?
Online Store 2.0 themes, the kind that support app blocks. You add Orlina in the theme editor without code.
The builder
What can shoppers choose?
Round, Oval or Cushion diamonds. 0.50 to 3.00 carats. 4-prong, 6-prong, Halo, Pavé halo or your own styles. 18K White, Yellow or Rose Gold, or 950 Platinum. Ring sizes US 4 to 12.
Can I choose which options to offer?
Yes. Switch shapes, settings and metals on or off, and set the carat range with your carat bands.
Does it work on phones?
Yes. On small screens the builder becomes a step-by-step flow: shape, carat, setting, metal, size, review.
Can I create my own settings?
Yes, with the style builder. Change prongs, prong thickness, head height, band width and thickness, halo, pavé band, accent stone size and pavé coverage, with a live 3D preview. Each style has its own amount. Up to 20 styles per store.
Is the 3D ring an exact manufacturing model?
No. It shows the design accurately enough to choose with confidence, but its measurements are visual. Your jeweler confirms the stone size, head height and band measurements before making the ring. The spec sheet says so too.
Pricing and checkout
How are rings priced?
By your own rules: an amount for the setting or style, an adjustment for the metal, an amount for the carat band, then your markup and rounding. Ring size doesn't change the total.
Will checkout match what the shopper saw?
Yes. The same rules run at checkout through Shopify Functions, so the amount always matches the product page.
Can shoppers get around the builder?
Not for products tagged ring-configurator. A ring that wasn't built in Orlina, or a cart that was edited, is refused with a message asking the shopper to build the ring again.
Does it work with other currencies?
Rates are set in your store's currency. With Shopify Markets, shoppers see the amount converted to their currency, and checkout matches it.
What does my jeweler receive?
A printable spec sheet for each ring order with the order, diamond shape and carat, setting or style, metal, ring size, quantity and the style's design settings. Print it or save it as a PDF.
Roadmap
Does it connect to diamond inventory like Nivoda or RapNet?
Not yet. It's on our roadmap.
Is there virtual try-on?
Not yet. It's on our roadmap.
Can I use it for earrings or pendants?
Not yet. Orlina builds rings today. More jewelry types are on our roadmap.
Billing and data
How much does it cost?
$99 a month per store after a 14-day free trial, billed through Shopify. No transaction fees.
How do I cancel?
Uninstall Orlina from your Shopify admin. Uninstall during the trial and you won't be charged.
What happens when I uninstall?
Checkout pricing switches off and your shop's data is deleted from our servers. The block stays in your theme until you remove it. Move ring products to a standard product template so they can still be bought.
What data does Orlina keep?
Very little. Our privacy policy has the details.
Coming soon on Shopify
Coming soon on Shopify
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